Contact information

OFFICIAL COMPANY INFORMATION Hangzhou Aisifu Technology Co., Ltd. Official operator of the Preypinix kitchenware online store, your reliable provider of practical kitchen helper supplies.

GET IN TOUCH If you have any questions about our kitchen utensils, product consultation, order issues, shipping arrangement, return & refund procedures, payment problems or privacy concerns, our professional customer service team is always available to offer dedicated support.

Customer Support service@preypinix.com Email serves as our core customer service channel, perfectly suited for all inquiries related to our kitchenware products and order services.

Please prepare the following information when contacting us for faster and more accurate support:

Existing orders: Provide your order number and the email address used during checkout to help us quickly locate your order and improve response efficiency.

Defective, incorrect or missing kitchenware items: Attach a brief description of the issue, along with clear photos or videos of the kitchen products, outer packaging and shipping labels.

Return applications: Please contact our team for confirmation before sending back any items. We will provide formal return specifications and the official return shipping address exclusively for your order.

Response Time Our team typically responds to all customer inquiries within 1–2 business days. Requests involving logistics verification, payment processing, refund reviews and privacy applications may require additional review and processing time.

BUSINESS INFORMATION Company: Hangzhou Aisifu Technology Co., Ltd.

Email:service@preypinix.com