Warranty & Guarantee

Our Commitment to Quality

At PREYPINIX, we are dedicated to ensuring that every ceramic item you receive meets the highest standards of craftsmanship, artistic beauty, and structural durability.

Each hand-painted bowl, plate, and mug undergoes rigorous inspection prior to dispatch. Should your purchase arrive compromised or develop a qualifying manufacturing flaw within the warranty period, our customer support team is prepared to assist you with an appropriate resolution.

90-Day Limited Warranty

Most merchandise acquired through preypinix.com is backed by a 90-day limited warranty, effective from the confirmed delivery date.

This warranty covers verified manufacturing defects or functional imperfections arising under normal, intended daily use. Depending on the evaluation, remedies may encompass:

• A replacement product
• Equivalent store credit
• A partial or full refund where appropriate

Coverage Details

Our limited warranty extends to issues such as:

• Manufacturing Flaws: Material or craftsmanship irregularities affecting regular ceramic utility or structural soundness.
• Glaze and Structural Integrity: Unexpected anomalies in surface glazing, base stability, or handle attachment during normal dining use.
• Transit Damage: Items arriving broken, chipped, or structurally compromised due to shipping mishandling.

Exclusions from Warranty

The warranty excludes damages resulting from:

• Accidental drops, severe thermal shocks, heavy impacts, or user-induced breakage
• Misuse, abuse, or employment outside standard dining applications
• Exposure to corrosive chemicals or extreme environmental conditions
• Normal cosmetic wear and tear or minor fading from long-term dishwasher usage
• Unauthorized structural modifications or repairs
• Claims submitted beyond the 90-day warranty window

Subtle individual variations in hand-painted brushwork, glaze shading, or surface texture are inherent characteristics of artisan ceramics and are not classed as defects.

Filing a Warranty Claim

If your order exhibits a qualifying defect, please notify us immediately via service@preypinix.com.

To facilitate a swift review, please include:

• Your order confirmation number
• Your full name and registered email
• A clear description of the issue encountered
• Photographs or a short video highlighting the defect
• Photos of the outer and inner packaging if reporting shipping damage

Our support staff typically reviews inquiries and replies within 24–48 business hours.

Ceramic Care Guidelines

To maximize the lifespan of your PREYPINIX tableware:

• Always adhere to recommended handling and microwave/dishwasher guidelines.
• Avoid exposing ceramic items to sudden, extreme temperature shifts (thermal shock).
• Handle bowls, plates, and mugs carefully to prevent chipping rims or handles against hard surfaces.
• Store stackable items securely with protective padding if necessary.

Contact Us

For questions regarding product care, warranty terms, or active claims, please connect with our team: