Contact Us

Welcome to PREYPINIX. We are dedicated to providing responsive and dependable customer assistance throughout your entire shopping journey.

Whether you require guidance regarding product dimensions, maintenance advice, order status tracking, shipping updates, return processing, or have general questions about our ceramic collection, our customer care specialists are here to assist you.

For inquiries concerning purchases, deliveries, product specifications, after-sales support, or commercial partnerships, please connect with us through our official channels outlined below.

1. Customer Support via Email

Email: service@preypinix.com

Every inquiry is carefully evaluated by our support team, with clear and helpful replies typically dispatched within 24 to 48 business hours (1–2 business days).

To expedite assistance for existing purchases, please include your order number. For product-related questions, kindly provide:

• The specific product name
• Your order reference number
• A concise explanation of your inquiry or concern
• Clear photographs or a brief video if addressing item condition, glazing details, or transit damage

2. Support Operating Hours

Support Email: service@preypinix.com

Business Hours: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time (ET)

Messages received outside regular operating hours will be addressed during the next available business period. Please note that response intervals may experience minor adjustments during major holidays or peak promotional periods.

3. Order Tracking, Shipping & After-Sales Assistance

Our support desk is equipped to handle:

• Order status updates and shipment tracking
• Logistical and delivery inquiries
• Ceramic care and handling recommendations
• Reporting for damaged, defective, incorrect, or incomplete packages
• Return coordination and after-sales troubleshooting

4. Ceramic Product Support

PREYPINIX curates an artistic collection of hand-painted ceramic bowls, dinner plates, shallow pasta bowls, coffee mugs, and complete artisan tea sets.

If you need guidance regarding product capacity, sizing metrics, glazing finishes, stackable storage, or microwave/dishwasher safety, our team is ready to help. Please always mention the product name when reaching out.

5. Commercial & Wholesale Partnerships

We warmly welcome inquiries from retail partners, distributors, corporate buyers, and tableware specialists. For bulk purchasing or business collaboration opportunities, please email service@preypinix.com.

Please use "Business Inquiry" or "Wholesale Inquiry" as your subject line, and provide your company background, target market, and expected procurement volume to help us route your request effectively.

6. Corporate Entity & Contact Information

preypinix.com is owned and managed by Hangzhou Aisifu Technology Co., Ltd., overseeing digital store administration, order coordination, and comprehensive e-commerce logistics.